Hello, I have been playing this game for 1500/1600+ hours since Alpha and when you was doing a Relief effort i was glad to help. It came with a shirt and included Emblem/Shader. The email contained an link to get the code which is different from any other physical/store i've made purchases which instantly gives you the code to use. I've never click on the link since nothing stated it would expire, fast forward to today and the link is expired. The Bungie Store rep indicates they will give no support. You can check my account here and see it was never claimed and you can check that link to show it has never been click on or used. I'm just wanting this added to my ingame collection showing that i've helped with the relief since this will be the last year i'm active in the game till Destiny 2 comes out.
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The last repsonse sent from me was sent on 4/21/17 and have not recieved any reply. I need further help/research done.
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Unfortunately that is an issue that will have to be discussed with the Bungie Store customer service. Please continue to work with them.