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Hello Nerdinator22B, Please give time for the Bungie Store to get back to you, also please check your Spam and regular mail folders for any messages you may receive back. But if you don't hear back in the next day or two, please fill out this form again and make sure you add your Order Number. You can locate the number in the subject line of your order confirmation email. http://bungiestore.com/pages/customer-service Unfortunately all Bungie Store Help issues are handled by the customer service form not on the Bungie Help forums.