Hi. You need to earn 'marks' the game currency you get from playing.
Things like daily events, dismantling legendary gear, quests, some bounties, etc.
From memory, until you are level 20, you can only get them from your quests completions and random events.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
30 Day Ban
Permanent Ban
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