They should acknowledge the fact that people are upset about it and explain (truthfully) why it's not being increased.. at the least.
Regardless, it's pretty damned embarrassing that a large developer can't add more inventory space when many other, lesser games do so with ease.
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Their whole development process would probably be embarassing. If it was true that the original game, which was supposedly more substantial and RPG-like, was scrapped to reduce it to the futuristic Candy Crush FPS that released, they'd rightly be laughingstocks.