Hello, Bungie does not restore lost or deleted items or characters for any reason as per their policy. [url=https://www.bungie.net/en/Help/Article/12211]Deleted item and Character policy[/url] Characters can only be deleted manually, if you didn't delete them it's possible someone may have unauthorized access to your account. Please take proper precautions to secure your account. https://www.bungie.net/7_How-can-I-keep-my-account-safe/en/Help/Article/12718 If you want a refund you will need to contact the retailer you purchased the game from.