If you are attempting to do this from your mobile device, I would suggest trying again via the computer as the application is known to be a bit buggy when it comes to these things. Otherwise, be sure to clear the mobile device's cache and try again as this may fix the problem. [url=https://www.bungie.net/7_Destiny-Mobile-Companion-Application-FAQ/en/Help/Article/13099]Destiny Companion App FAQ[/url] [quote]How do I clear the Cache of my application? iOS: 1. Tap "More". 2. Tap "Settings" 3. Tap "Application" 4. Tap "Clear Cache" Android: 1. From your device's Home Screen, enter the Settings application 2. Navigate to your "Downloaded" page/tab 3. Select "Destiny" 4. Tap "Clear Cache"[/quote] I hope this is able to help!