Bungie has never said everyone is expected to go flawless. Exactly the opposite. Anyone remember the tweet that pissed off a lot of casuals about this? Someone from bungie responding to a question about why it isn't easier to go flawless since average players aren't able to make it to 9 straight wins, basically saying average players aren't who the lighthouse was made for.
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They definitely mentioned at one point that their goal was for more people to be going flawless than there was when it was mentioned in a pvp based talk they had, I was definitely around for that at least & the funny part is that I wasn't even on that much at the time lol So I'm really not sure how so many people apparently missed it, but it was mentioned. I was talking with people who also heard about it before posting, so idk what to tell ya. They have been known for not keeping in decent touch with their player-base even since year 1, so I'm really not surprised.