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Edited by Rafiki: 1/20/2017 9:20:35 PM
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To All Those Having Connection Issues:

Hello Everyone, After reading through multiple forum posts from you, it seems that there is a rather common issue with connecting to Destiny itself. Below are two connection help guides: One created by Bungie and another created by a member of the community. These guides should help you troubleshoot and connect to the servers and the user made one can provide explanations as top why you were having the issues in the first place. [url]https://www.bungie.net/en/Support/Troubleshoot?oid=12915[/url] - Bungie Guide [url]https://www.bungie.net/en/Forums/Post/216735179?sort=0&page=0[/url] - User Guide I hope that these guides are able to help. If you have any more questions, please feel free to leave a comment and I will help you as best I can. I will be Live Helping for the next 30 minutes but after that I will still respond, it will just not be as quickly as usual. EDIT [b]1/19/2017[/b]: [url=https://www.bungie.net/en/Forums/Post/221184116?page=0&sort=0&showBanned=0&path=1]Bungie is currently investigating the issue of players unable to log on to Destiny[/url]. Please be patient as they sort out the problem, but if you cannot wait for their say so, still try the guides above as they may help. Stay tuned for updates. [b]1/20/2017[/b]: [url=https://twitter.com/BungieHelp/status/822514479657197568]Bungie Twitter announcing they are investigating.[/url] [url=https://www.bungie.net/en/Forums/Post/221200792?sort=0&page=0]Possible Fix found.[/url]: A user has found a possible work-around to the issue.
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  • kensandy's solution worked for me

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    • Does freaking Bungie read this stuff? WTF...... I have been unable to connect for 2 days and I have done all of the steps 10 times! I have over 65 days of solid game play, I have bought all there stuff, This is the only freaking game I have been playing!!! FIX THIS CRAP.

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      • Bungie twitter announced they are investigating. Stay tuned for updates.

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      • Bumpo

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      • Everyone having this problem, one questions ... How many playstation 3's and 4's do you have? It seems if you have a PS3 that is logged into your playstation account (kids watching Netflix?) this error happens. I turned off my PS3 and was then able to log into the game from my PS4. Best guess, Sony made a change to the PS accounts. Once you are logged into Destiny, the PS3 (or any other play station) can be used normally again.

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        • That guide has been posted here just as many time as the connection issue has been posted. I understand you wanna be mentor however please look at the bigger picture. If you sell 100 item and one customer comes back to complain, that is understandable. But If all 100 customer comes back and complains that you are selling defective product on market. Good luck to you on your effort. Frankly speaking I would not do it for Bungie. They don't have any ethical slandered. Please stop posting same solution over and over again which don't work.

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          • Good news! I was able to log on this morning!!!!! But.... when I came home from work this afternoon..... not so much

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            • So I have to reinstall my game everyday when I get invited to a fireteam?

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              • Yeah. Appreciate the guides, but none of that helped. My connection is solid, licences renewed, router restarted, and still getting the error that someone else is logged into my account. I've seen reports from hours ago that this was a more widespread issue and not a single mention anyone cares that its going on. Kind of ridiculous that a HotFix is installed to fix recoil on 2 guns and it breaks the game for people. Cool stuff.

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                • Absolutely fantastic post..well done that man. : )

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                  • I have not been able to connect to destiny in game, and through website and app all my stats, history, progress, badges, have been removed. I only have a level 1 Titan? which I never made. Please help me - I'm sick that hundreds of hours of playing is lost.

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                    • I've tried everything from the help section including a hard shutdown of my router and turning off and unplugging my ps4 for over a minute each, Internet connection is good, it streams hulu and Netflix perfectly, checked after hard shutdown, also checked network staid and everything passed, still cannot log in.....

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