If it says you have redeemed the code under your account, have you checked your emblem kiosk in the tower?
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I have it says i dont have it in the account codes for emblems online and isnt showing in my kiosk either
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Just to verify, when you try to redeem your code here https://www.bungie.net/en/User/coderedemption Does it tell you that your code has already been used?
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Correct that is what it tells me, that my code is already redeemed
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Alright, if you check your redeemed codes on your profile here https://www.bungie.net/en/Profile/Codes If the Eye of Eternity is not there, then you will need to continue working with the Bungie store customer service http://bungiestore.com/pages/customer-service