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10/22/2016 4:30:14 AM
1
Silver purchased through in game Eververse transaction isn't appearing in inventory
i used a 25 pre paid code to buy silver, the first time it didn't appear in my inventory, so i had xbox service refunded me the money, then when i tried to do it again, this time by clicking buy silver in the game, the same exact thing happened...money transactions completed but no silver on any of my characters(i know its account wide)
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2 RepliesEdited by Majora: 10/22/2016 4:52:49 AMHello, If this occurs, please take the following steps to verify your successful Silver purchase: [b]1)[/b] Please allow up to 15 seconds of in-game time to pass to see if the Silver amount on your account updates. [b]2)[/b] Log out of your character and return to the main Destiny login menu. [b]3)[/b] Log back into any character and you should receive a notification of a successful Silver purchase. [b]4)[/b] If the in-game notification does not appear, please check the current Silver balance from the vendor screen or your Character Inventory screen. [b]5)[/b] Please ensure that your purchase was completed successfully via the PSN/Xbox Store. How to check Transaction History on your console: [url=http://manuals.playstation.net/document/en/ps4/settings/accountinfo.html]PlayStation 4[/url] [url=https://support.xbox.com/en-WW/account-management/check-xbox-live-bill]Xbox One[/url] [url=http://manuals.playstation.net/document/en/ps3/3_15/account/accountinfo.html]PlayStation 3[/url] [url=https://support.xbox.com/en-WW/account-management/check-xbox-live-bill]Xbox 360[/url] [b]6)[/b] Speak with PlayStation/Xbox Support regarding the purchase in question: [url=https://support.us.playstation.com]PlayStation Support[/url] [url=https://support.xbox.com/en-US/]Xbox Support[/url] [b]Notes)[/b] • Silver is tied to the console family the purchase was completed on. If you purchase Silver on one console, please log into Destiny on that console, to ensure the recently purchased Silver has been added your account. This Silver balance will now be accurately reflected across the same console family. • Players must log into Destiny on console for purchased Silver totals to be updated. This will also be reflected on Bungie.net and the mobile Destiny Companion App [b]Xbox 360 users)[/b] Upon completing your Silver purchase via the Xbox Store, you will need to let the purchase complete its download before it will be added to your Destiny account. Please ensure the Silver add-on completes it's "Active Download" before continuing to troubleshoot For additional help and support, please see this article: https://www.bungie.net/en/Help/Troubleshoot?oid=13657
