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Edited by Darklord_109: 10/5/2016 11:15:40 AM

Amazon UK refusing to honour your promises Bungie

Hi, I've reposted this one due to the deafening silence from you Bungie on this topic that clearly has impacted many loyal guardians. Even a general acknowledgement that you are working on this problem and an expected date for it to be fixed by would be a good start. Please do not try the "I must talk to the retailer line..." since Amazon UK have so far refused to do anything and instead they blame YOU Bungie. You can see this the response from Amazon that I have included below. ============================== Hi Bungie, Like a lot of other people going by numerous posts in this forum and reviews on Amazon UK I did not receive my Iron Gjallarwing Sparrow pre-order bonus. I've been in contact with Amazon UK and I've included the email response below. Basically they are blaming you and the sales agreement that they did not include the Iron Gjallarwing Sparrow bonus code in my order. They have refused to provide it after the fact. This is despite your own clear announcements that all pre-orders would get both the Iron Gjallarhorn and Iron Gjallarwing Sparrow. I pre-ordered my copy of Rise of Iron on the 13th July 2016 and you announced via the regular weekly news update on the 21st July 2016 that all existing pre-orders would also get both the Iron Gjallarhorn and Iron Gjallarwing Sparrow. As Amazon are blaming yourselves and have refused to do anything about not providing what you Bungie clearly told all of us that we would get it is over to you. Like a lot of other loyal Guardians I hope that you will ensure these commitments are met and this unfortunate situation is resolved successfully. Many thanks... [i]The response from Amazon refusing to provide the Iron Gjallarwing Sparrow:[/i] [quote]Hello, I am writing this e-mail regarding your concern about the pre order code for Iron Gjallarwing legendary sparrow. I do understand you have received the Iron Gjallarhorn code and haven't received Iron Gjallarwing legendary sparrow. [b]I have checked with our internal team and I am sorry to inform you that Gjallarwing is not included in the offer in our website due to license agreement with the content owners.[/b] I apologize for the disappointment this has caused by this situation. However, I can confirm that you are entitled to receive only "Gjallarhorn" bonus code for the game "Destiny - Rise of Iron DLC" from your account. More info on how to redeem can be found here: [invalid URL supplied by Amazon] I realize that you have been greatly disappointed by this situation, it is never our intention to cause inconvenience to a valued customer like you. As an goodwill gesture, I've added an 5.00 GBP promotional credit on your account. You can use this credit to place any other qualifying order from your account. I'm very sorry that we weren't able to meet your expectations this time around. I hope that you will allow us another opportunity to serve you in the future. We look forward to seeing you again soon.​​ We'd appreciate your feedback. Please use the links below to tell us about your experience today. Did I solve your problem? Yes No Warmest regards,[/quote]

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