Hi there, You may want to try clearing your console cache. Clearing the cache can help remove any bad data or corrupted files that have been stored in the console's temporary files that may be causing this issue. Here is a guide on how to clear the console cache: https://www.bungie.net/en/Help/Article/12539 If that does not resolve the issue, you may want to take a look through our Eververse Guided Support article: https://www.bungie.net/en/Help/Troubleshoot?oid=13639 If none of the suggestions or FAQs in the guide help resolve the issue, you may want to submit a ticket using one of the below contact forms found in the guide: If your account appears to be missing Silver: https://www.bungie.net/en/Help/Troubleshoot?oid=13685 If your purchase of Silver appears to have not been added to your account: https://www.bungie.net/en/Help/Troubleshoot?oid=13657 If it appears that you can longer access an item purchased for Silver: https://www.bungie.net/en/Help/Troubleshoot?oid=13681