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Edited by BNGHelp0: 10/9/2014 11:09:33 PM
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Recent CENTIPEDE errors? We need your info

Did you start seeing CENTIPEDE errors as you attempt to enter character select starting on Thursday, September 25? We are actively investigating this issue, but the fix may require us to target impacted accounts directly. Please supply your information in this thread using the below template: GamerTag: [Your GamerTag] Console: [Your Console] If you have already posted your information here http://www.bungie.net/en/Forum/Post/70516688/0/0 we have you tracked. Finally, please follow the template. We will be hiding responses that do not follow this guide, as we are only collecting information here. We appreciate your help addressing this error. [b]UPDATE [10/9][/b] We have pushed a fix live that should effectively restore the connectivity for University networks that recently lost the ability to connect. Research is ongoing for players receiving CENTIPEDE errors when signing in. [b]UPDATE [10/6][/b] The 1.0.2.1 patch coming out tomorrow (October 7th) may help with the recent CENTIPEDE issue that some players encounter when logging in. This patch will help identify accounts that are hitting this specific version of the CENTIPEDE error and in certain cases allow us to fix the problem. We are continuing to investigate all forms and causes of CENTIPEDE errors. [b]UPDATE [10/3][/b] The CENTIPEDE error currently tracks two separate issues. In this update, we have information about both. First, on Tuesday 9/30, we deployed a change to increase Destiny’s tolerances for poor network conditions. This change reduced CENTIPEDE errors by 16%. Second, this week we have investigated the different ways an account could have trouble when attempting to access a character. Our research has discovered several different patterns and a number of possible causes. We are currently testing a new update that will allow us to detect affected accounts and in specific cases, fix them. We expect to complete testing of this update next week. Implementation will follow as soon as possible afterwards. [b]UPDATE [9/30 3:30PM][/b] In our process of preparing this fix, we discovered an issue that will require additional time to resolve. To ensure a complete fix, we are estimating the fix to be available by the beginning of next week at earliest. We will continue to update here and on our main CENTIPEDE help page. [b]UPDATE [9/30 1:45PM][/b] A fix went out on the 27th for players reporting accounts that are seeing CENTIPEDE errors specifically while signing in with their characters. This fix worked for some players, but not all. We have a new fix arriving tomorrow that we believe will help even more players. [b]UPDATE [9/27]: [/b]The fix we are applying is to solve for players that can't get past the start screen to character select without hitting CENTIPEDE. This fix will not help those that are already playing and get disconnected with CENTIPEDE errors. We have applied the fix to the majority of the reported accounts, and there is a good chance you can now play. Please test your account and reply to your post here to let us know if it worked! It is especially helpful for us to hear if our fix is allowing you to play. If you are still having problems please be patient as we apply the fix to all impacted accounts.
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