Hello all,
[quote][b]UPDATE 9/15:[/b] Working with our platform partners, we expect this issue to now be resolved for most players. If you continue to experience this issue, please provide a Comment below with your current status.[/quote]
We are actively investigating player reports regarding issues encountered with purchasing the Destiny - The Collection Upgrade for Xbox One. Thank you for your patience as we work with our platform partners to resolve this issue.
For more information on the Destiny - The Collection Upgrade, please see:
[url=https://www.microsoft.com/en-us/store/p/destiny-the-collection-upgrade/c05zh0czcmfj]Destiny - The Collection Upgrade in the Xbox Store[/url]
[url=https://www.bungie.net/en/Help/Troubleshoot?oid=45049]Destiny: Rise of Iron Support[/url]
[url=https://www.bungie.net/en/Help/Troubleshoot?oid=44803]Destiny Purchasing Options for Upgrading from a Legacy Console[/url]
[quote][b]9/16 @BungieHelp Tweet:[/b]
Issues blocking some preorders for Destiny - The Collection Upgrade should be resolved. Report further issues here: https://www.bungie.net/en/Forums/Post/212136919 [/quote]
English
#Help
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I preordered ROI from GameStop and redeemed a code for $30 .the preorder the saprrow and gjallarhrn code worked. When I try to purchase the Rise of Iron add-on on the Xbox Store .all i see the Destiny Collection for 60$. my code give 30$ and i just need Rise of Iron. i try the uninstall /install and the unplug 5 min/ i check internet it good. i open destiny and press A on the Rise of Iron icon go to purchase a pop up message come up it says (QUERY FAILED COULD NOT ESTABLISH CONNECTION TO THE XBOX GAMES STORE. NEW SILVER PURCHASES WILL UPDATE WHEN YO NEXT SIGN IN ) after press B to dismiss the Rise of Iron icon says (REQUIREMENTS NOT MET) next i open the menu go to progress. press Y on the Rise of Iron record books press A to unlock and same message will pop up again.