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9/12/2016 6:54:13 PM
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I appreciate the bumps even from the trolls. I honestly can't fathom how trolls can sit here and defend a company a game that treats their community like mushrooms
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  • Since you obviously have no idea how the world works, I'll explain it to you from the perspective of a community manager, because that's one of the things in my job jar. Think of me a little like Deej, but with decision-making authority. Onos! There is a problem in my community, brought to my attention by a "customer." Whatever shall I do? Well, in the real world, we have what we call "resource constraints." So I have choices to make. First, I have to task a person or team to look into the issue. They need to tell me a) is it really an issue, b) if it can be fixed, c) how much time and effort it will take to fix, and d) whether they recommend fixing it and at what priority. Oh, I also need to communicate with the community. I need to thank whoever brought it up, depending on the method they used. But I also need to get the word to the entire community that I know about it and am engaged...so I guess I could have a gazillion individual conversations...but that would waste my time and energy...or I could use social media and various other ways to let everyone know we're looking into it. Then time passes. Quick wins are rare, and there are always trade-offs. So after I have the facts, I have to prioritize the resources and the fix. Then communicate back to the community. If it's a big deal, or bad news, I'll use an interactive forum like a radio show or town hall. If it's routine, social media or other announcement venues. What you oversensitive types fail to realize is Bungie actually does a pretty good job at this. But--see above about it being stupid to have a gazillion individual conversations--you have to pay attention and look in the right places for the answers. And not every "issue" is actually an issue at all, and there might never be an answer.

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  • You sir must be a terrible community manager if that is your view on communication on something that is having a big effect on people's day to day experience. Communication is powerful, silence indicates disdain or lack of engagement.

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  • Nope. Only snowflakes expect constant updates, or insights into processes simply for the sake of second guessing them. If you ever become management, you'll understand.

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  • Project manager running a team in finance for a big American bank specialising in asset servicing and custody. Communication is vital to my work son especially when co-ordinating big projects and IT releases globally. Not that I'd expect a "community manager" to fully appreciate global management and communication though!

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  • Dude, I said I was "like" a community manager for the sake of the explanation. I'm senior management. In your context I'd be more like the regional VP. Son. If you ever graduate to management, you'll understand public communication better.

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  • For context I am a managing director for my company I'm not "like a VP" as you are indicating you aren't ,I have VPs reporting to me. This isn't a who's is bigger though, point in case if we rolled out something that impacted our clients negatively we would be working tireless to fix it and providing daily updates on said "issue" daily (maybe more so due to financial implications) It's just standard for client comms and perceived comfort on addressing issues. I could blather on endlessly on KPI's met versus client perception and lessons learnt documentation but I'm feeling like I may be on to a loosing battle. Let's just agree to disagree.

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  • First, there's a little mission creep going on in who you claim to be. First you're a project team lead in finance, and now all of a sudden VPs report to you? LOL. Second, you're confusing scale. If any huge company tried to communicate with the public the way you and the deluded OP seem to expect, it would be an unmitigated disaster as well as wasting manpower and resources. Bungie is actually doing quite well.

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  • Edited by olliebux: 9/12/2016 9:24:03 PM
    To clarify I'm a managing director that manages project work for all clients across the business. All business ops teams have a direct line to my team and each business ops teams have their own reporting lines to COOs for each of our clients. I could bore you more with our corporate structure and reporting lines but I see little relevance to the conversation however. As someone one who indicates their role is communication I just can't understand your views or how any company would think that way. To be clear I give guys like you and Deej etc detail to pass onto clients on the odd occasion I'm asked to give direct meeting s and updates (I really don't cherish this). If our clients wanted information and we weren't giving it we wouldn't expect to retain those clients. Our golden rule is upfront communication, that is why we are one of the big 5 banks, but we can always do better and that's what our clients always ask for...more dialogue. No client is to small and your attitude towards comms seems small. Edit: I'm no wordsmith, that's not my role

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  • Oh OK...if you ever want to see my W2 PM me your email

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  • I can appreciate your response. Forgive me if I don't rebut everything since I'm on a mobile device. Oh hell there is only one argument to your response that wins. Your so called resource constraints should have been expanded (which they probably have been...but poorly) leading up to this release. Not like it's their first rodeo right? However the problem has always been the lack of communication between development and the community manager. Which then delays and keeps the community in the same shit mushroom. All this delays actually solving the problem as I'm sure you know from your job jar..... Regardless, the community is not well informed. If we can't agree there we won't agree on anything probably. Thanks for keeping the conversation going.

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  • That's silly. This community is quite well informed. [b]Even the thing you're bitching about being left in the dark on has been acknowledged publicly.[/b] You snowflakes simply have unrealistic, self-centered expectations.

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  • Lol and your comment demonstrates why you have a job dumpster. You just called the community you would have to work with snowflakes. A community manager should interact with the community on important, open issues. Not the stupid random replies you see mainly. I'd never hire you that's for sure...

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  • Dude, you've got the management-employee relationship backwards. That, and there's no way you could afford me. You simply don't warrant an individual answer just because you want one. That's not how life works. The fact that the issue--if it turns out to be an issue--has been acknowledged and is being looked into is a win. It's self-centered and unrealistic to expect more. When you grow up, you'll better understand how things work.

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  • I'd buy you ten times over and then sell you. You don't swim in any deep waters from the way you talk.

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  • Really? You're that cool, are you? So, what's the largest organization you've led? I'm sure we'll all be impressed.

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  • So it's 'trolling' to disagree with you? Nice.

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  • Not at all. I'm open for any discussion with a mature person but you've already demonstrated you are not that person. You get classified as a troll, yes.

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  • Coming from the pre-teen spam posted. Ha. #irony

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  • #fallofiron Thanks for the bump

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  • Fall of Iron is a beautiful name. Actually, thanks for that, because that's a really really nice phrase. I may just use it.

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  • Go for it

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  • Sometimes a #troll can get something right, isn't that right little guy? :3

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  • Lol and you think I'm a kid and doing the name calling? Your posts are hilarious. Thanks for the bump

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  • No self-respecting adult would carry on the way you are right now. It's only ever children who spam posts like this.

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  • It's such a waste of my time but you've been here since I started this discussion. What does that make you? You're just trying to get under my skin to illicit a response. But you honestly don't bother me. I will continue the conversation with anyone who wants to. Thanks for the bump.

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