JavaScript is required to use Bungie.net

Help

Help us help you.
Edited by BNGHelp4: 9/16/2016 11:58:18 PM
374

[BUNGIE] UPDATE 9/15: Destiny - The Collection Upgrade for Xbox

Hello all, [quote][b]UPDATE 9/15:[/b] Working with our platform partners, we expect this issue to now be resolved for most players. If you continue to experience this issue, please provide a Comment below with your current status.[/quote] We are actively investigating player reports regarding issues encountered with purchasing the Destiny - The Collection Upgrade for Xbox One. Thank you for your patience as we work with our platform partners to resolve this issue. For more information on the Destiny - The Collection Upgrade, please see: [url=https://www.microsoft.com/en-us/store/p/destiny-the-collection-upgrade/c05zh0czcmfj]Destiny - The Collection Upgrade in the Xbox Store[/url] [url=https://www.bungie.net/en/Help/Troubleshoot?oid=45049]Destiny: Rise of Iron Support[/url] [url=https://www.bungie.net/en/Help/Troubleshoot?oid=44803]Destiny Purchasing Options for Upgrading from a Legacy Console[/url] [quote][b]9/16 @BungieHelp Tweet:[/b] Issues blocking some preorders for Destiny - The Collection Upgrade should be resolved. Report further issues here: https://www.bungie.net/en/Forums/Post/212136919 [/quote]
English
#Help

Posting in language:

 

Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

  • Finally thank you bungie for the fix love you

    Posting in language:

     

    Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

  • Can't pre order Rise of Iron on Xbox one in United States still. I have all the other dlc to so it shouldn't be that.

    Posting in language:

     

    Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

  • Hello. 2 days ago all content from year 1 and 2 expansions have become locked and unplayable. I can only play level 20 content for strikes and only launch PvP maps. I tried redownloading them to no avail. I own digital edition and have the season pass from launch. Also, it only has the option to buy 60 dollar collection and not the 30 dollar upgrade. Your expansions I gave you money to play are unplayable, literally. Please advise. A DM would be appreciated.

    Posting in language:

     

    Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

    3 Replies
    • Mine was able to purchase on Thursday. While I wish it was available when it was announced and supposed to be available, thanks for the fix.

      Posting in language:

       

      Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

    • Hi Bungie, Please help. Still not working for me in Australia. Xbox store on the console says ROI is still only available as part of a bundle. Tried to purchase from the director in Destiny itself and it keeps coming up with an error message stating the"Query Failed" I have logged in and out multiple times and retried but it has not worked. Can you please help.

      Posting in language:

       

      Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

      9 Replies
      • Unable to purchase RoI Pre-order on XB1. Not upgrading from X360, already own Destiny, Expansion Pass and Taken King on XB1. Purchase button is grayed out on Microsoft Store online, and 'Item is not currently available.' is listed if I try to purchase directly on the console.

        Posting in language:

         

        Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

        1 Reply
        • Cant download rise of iron on XB1 cant do the pre-order either i have the taken king and other dlcs its only available as part of a bundle

          Posting in language:

           

          Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

          1 Reply
          • Fixed for me, too! They did it! We back, fam! Thanks for repairing this issue, Bungie.

            Posting in language:

             

            Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

          • Okay, for those of you who have the full version on Xbox 360 and are waiting to upgrade,what I did was went to my Xbox One went to the store on my One and searched destiny The Collection they gave me two one full price and one upgrade price,I click on upgrade one and it allowed me to purchase and download it..wait until its fully downloaded for before you move anything..I hope this help's.

            Posting in language:

             

            Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

          • Tried to download it this morning after work since i seen it was fixed. Living in canada and sites from the states wont let me download it from ebgames and what not. I been trying to get it before the preorder is gone. Tried to check out some sites and no luck. What should I do?

            Posting in language:

             

            Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

          • If you search for exactly "Rise of Iron" in the the store the add on comes up. Don't search for destiny, just specifically Rise of Iron. This worked for me. This was the only way I could find it. Sounds stupid, but it worked.

            Posting in language:

             

            Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

            1 Reply
            • Edited by Raffky: 9/16/2016 3:49:07 AM
              I cant purchase the dlc Just gives me the option to purchase the new package which contains all previous dlc's which I dont need. I dont want to miss out on the dlc, can you please advice when rectified?

              Posting in language:

               

              Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

            • I've heard its been fixed (bout time). I'll see

              Posting in language:

               

              Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

            • Hey, I was able to buy it finally!

              Posting in language:

               

              Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

            • It's been fixed. It's downloading now. It stopped when it said it was ready to start, so I entered the game and did the account import, then it was stuck at transferring game content, so I just exit the game and it started downloading in my que again

              Posting in language:

               

              Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

            • Started a new topic: New dlc content(1 Reply)

            • Edited by ShroominHefe: 9/16/2016 4:17:21 AM
              I am trying to preorder now and I only have the option to purchase the $59.99 bundle. I only want to preorder rise of iron. The Microsoft website also has the preorder button grayed out for this option. Will this be resolved before 9/20 or am I hosed and can't get the preorder items?? Please help! Edit: Correct pre-order page was found. I no longer need assistance. Thanks! Can't wait to play!

              Posting in language:

               

              Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

              2 Replies
              • I attempted to upgrade. Now I'm in Trials mode. At first it was going to let me get the three previous expansions but now, after this, it won't let me. What's going on?

                Posting in language:

                 

                Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

              • The xbox one store wont let me buy the expansion. It says the query is not available and that new silver perchases will be available upon my next sign in. Im becoming very frustrated.

                Posting in language:

                 

                Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

                2 Replies
                • Please help bungie. I really love the new look of the Gjallahorn and sparrow and i would be really bummed if im not able to receive it because of a mess up on your end.

                  Posting in language:

                   

                  Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

                • It's still only letting me buy bundle only. I just want the new dlc.

                  Posting in language:

                   

                  Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

                • Still not working for me unfortunately. Keeps saying ROI is only available in the collection bundle.

                  Posting in language:

                   

                  Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

                • I am trying to buy the bundle upgrade on the xbox store, and it just says that I can't establish a connection to the xbox store. Xbox have said I should be eligible to buy the game, so how can you help with this? I have a prepaid £25 card and am just getting increasingly frustrated with this

                  Posting in language:

                   

                  Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

                  2 Replies
                  • I'm still having a problem. I'm from brazil and 2 weeks ago the DLC upagrade was, R$ 59,00, today the same bundle is avaiable for R$ 154,00. The bundle is more expensive than I only buy de the new DLC and I have all the DLC like Taken King. I still waiting you, to fix this price. [url]https://www.microsoft.com/pt-br/store/p/destiny-a-colecao-atualizada/c05zh0czcmfj[/url]

                    Posting in language:

                     

                    Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

                  • Bungie, you guys have been dark on the comms for two weeks now (plus however long it took you to respond to this issue in the first place). It's really starting to look like you all are just watching the clock for RoI to release in the hopes that we don't make too big of a deal about this beforehand. If it's broken and can't be fixed, you owe it to admit it to all of us who purchased an Xbox One so we could take advantage of this deal. Right now, you're just reaping the 150% from everyone who can't wait any longer for you to "resolve the issue" and purchase the full-priced Collection, am I wrong? I love you guys, and Destiny is literally the greatest video game of all time. I'm in the thick of this trying to help myself and 6 clan/family members upgrade as well! But this just LOOKS shady when you all reap all the marketing benefits of advertising an upgrade deal, and then don't actually provide it or explain it, even though people have upgraded and will be paying you for current-gen content.

                    Posting in language:

                     

                    Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

                    2 Replies
                    • ** bought today ** Working again ^^^^ Servers are offline but have purchased!!

                      Posting in language:

                       

                      Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

                    7 8 9 10 11 12 13
                    You are not allowed to view this content.
                    ;
                    preload icon
                    preload icon
                    preload icon