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Edited by BNGHelp4: 9/16/2016 11:58:18 PM
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[BUNGIE] UPDATE 9/15: Destiny - The Collection Upgrade for Xbox

Hello all, [quote][b]UPDATE 9/15:[/b] Working with our platform partners, we expect this issue to now be resolved for most players. If you continue to experience this issue, please provide a Comment below with your current status.[/quote] We are actively investigating player reports regarding issues encountered with purchasing the Destiny - The Collection Upgrade for Xbox One. Thank you for your patience as we work with our platform partners to resolve this issue. For more information on the Destiny - The Collection Upgrade, please see: [url=https://www.microsoft.com/en-us/store/p/destiny-the-collection-upgrade/c05zh0czcmfj]Destiny - The Collection Upgrade in the Xbox Store[/url] [url=https://www.bungie.net/en/Help/Troubleshoot?oid=45049]Destiny: Rise of Iron Support[/url] [url=https://www.bungie.net/en/Help/Troubleshoot?oid=44803]Destiny Purchasing Options for Upgrading from a Legacy Console[/url] [quote][b]9/16 @BungieHelp Tweet:[/b] Issues blocking some preorders for Destiny - The Collection Upgrade should be resolved. Report further issues here: https://www.bungie.net/en/Forums/Post/212136919 [/quote]
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  • Edited by Rx Lee: 9/20/2016 1:45:18 AM
    How about fixing the problem where you cant buy the dang expansion from the in game store or the xbox store, only getting error message saying cant connect to xbox store and something about purchase silver. Fix the problem @bungie and yes my connection is perfectly fine @bungie let Microsoft handle your marketing because you really droped the ball on this one.

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  • Edited by treeboy673: 9/20/2016 2:44:02 AM
    FIXED I'm trying to purchase the Collection Upgrade. I previously owned a disc copy of Vanilla Destiny and digital copies of all DLCs for Xbox 360. The Xbox One store says Destiny-The Collection Upgrade is currently not available. Any help would be appreciated.

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    • Edited by Kringer: 9/20/2016 1:10:37 AM
      Week 2 player, PLEASE HELP. I have only EVER purchased Destiny and expansions and any-ALL DLC via digital stores. No hard copies have ever been purchased. I am CURRENT on all subscriptions and available content. When I view the ROI tab above earth it says that I am missing requirements to purchase. Is this because I port forwarded digital vanilla destiny?

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      • Still can't pre order

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      • I'm having this same issue. I originally thought that I had no other way of pre-ordering the game but through Gamestop. I've now redeemed the pre-order code from Gamestop and have $30 in Microsoft Credits but am unable to purchase Rise of Iron because it says"Available only as part of a bundle". I already own The Taken King. I'm now concerned that I'll be screwed out of the pre-order items because I can't puchase the game in time before its release. Can some one please help me. My Xbox Gamer Tag is RavenRequiem13.

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        • I'm having this same issue. I originally thought that I had no other way of pre-ordering the game but through Gamestop. I realize now that is was this issue all along. I've now redeemed the pre-order code from Gamestop and have $30 in Microsoft Credits but am unable to purchase Rise of Iron because it says"Available only as part of a bundle". I already own The Taken King. I'm now concerned that I'll be screwed out of the pre-order items because I can't puchase the game in time before its release. Can some one please help me. My Xbox Gamer Tag is Peepbullz33

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          • SO, I pre-ordered the standalone DLC from Gamestop, and all I got was a currency code for $30, so then i went to the Xbox Store to purchase the pre-order and the option was disabled to buy it. I don't know what is going on, but even in-game, there is no option to purchase just the preorder, only the $60 collection.

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            • I'm having this same issue. I originally thought that I had no other way of pre-ordering the game but through Gamestop. I realize now that is was this issue all along. I've now redeemed the pre-order code from Gamestop and have $30 in Microsoft Credits but am unable to purchase Rise of Iron because it says"Available only as part of a bundle". I already own The Taken King. I'm now concerned that I'll be screwed out of the pre-order items because I can't puchase the game in time before its release. Can some one please help me. My Xbox Gamer Tag is Jumboboy20

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              • Can't get rise of iron on its own only collection do not need collection .what is going on

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                • Day before the game releases and I cannot Pre-Order! I'm literally trying to throw money at you guys and cannot. I was Pre-Ordering bc I wanted the Pre-Order bonuses. Also, I don't want to the Collectors Edition...I don't need all of the other stuff, as I already own it. I just need the Rise of Iron!

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                  • I am unable to pre-order Rise of Iron without buying the collectors bundle and I don't need a bundle. xbox Will I be able to buy the game once its released. Just Rise of Iron, I am not buying Vanilla Destiny for a fifth time!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I'm not kidding. You have sold me Vanilla Destiny 4 times. 4 times. Not again. I have a perfectly working copy of that.

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                    • This is ridiculous. Its literally hours before Rise of Iron is available, and I'm still seeing this issue PREVENTING LOYAL XB1 players from upgrading WITHOUT FORCING US TO REBUY!!!!! THE ENTIRE 60 DOLLAR collection? Seriously cut the horseshit bungie what is going on? Sounds like some PURPOSELY created confusion to prevent us from upgrading for 30 bucks, instead SURE SEEMS like you and microsoft are attempting to make or TRICK people into just buying the FULL $60 COLLECTION. No I'm not effing REBUYING taken king or dark below or house of wolves. I'm a freaking vanilla player, I've bought every expansion, no effing way I'm paying 60 for the full collection. SO again someone from BUngie stop hiding behind this shit, WHY IS THE EXPANSION GRAYED OUT AND UNAVAILABLE ON XB online store? Why are you all hiding behind claiming its a MS problem? this is effing ridiculous, literal hours before the launch and this shit is still ongoing preventing me from purchasing the preorder?

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                      • I imputed the code for the dlc download and when I go to my apps&games the dlc is not there to download

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                      • Same issue as everyone else. Attempting to preorder for myself and two kids... not possible without paying 60 bucks a pop for content we already have. Just want ROI. Ridiculous and sad.

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                        • Xbox don't let me purchase ROI even though I pre ordered from gamestop. It says to go to the store and download it, when I try it says "only available as a bundle" and I already own all other expansions

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                          • When I am going to be able to pre-order ROI? Who is accountable for this issue. Bungie? Gamestop? Microsoft? What kind of racket is this? I got totally slighted by Gamestop who was marketing this as a digital download when it was actually just $30 of Microsoft Credits. Now I can't even download the game because "Available only as part of a bundle". I have all the expansions. This is one of the worst consumer experiences I've ever had in my life. I honestly feel ripped off by Gamestop. In my mind, this is a smear on Bungie's reputation as well. Where you at Deej?? WTH man. This is nonsense. I'm hearing that I'm going to have to purchase an additional $5 in Microsoft Credits to pay for sales tax. This is outrageous! But hey, Gamestop offered that I purchase those credits from them. What a joke and a slap in the face. Gamestop will never have my business again. SMH.

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                            • Bought the preorder from Gamestop, redeem code, gives me $30, tries to go to marketplace to once again try to get the preorder, is not available. Was looking forward to the preorder perks but i guess not.

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                              • If we cannot buy Rise Of Iron in time for the release, even though we preordered it does this mean we will not have the preordered items??

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                              • [quote]Hello all, [quote][b]UPDATE 9/15:[/b] Working with our platform partners, we expect this issue to now be resolved for most players. If you continue to experience this issue, please provide a Comment below with your current status.[/quote] We are actively investigating player reports regarding issues encountered with purchasing the Destiny - The Collection Upgrade for Xbox One. Thank you for your patience as we work with our platform partners to resolve this issue. For more information on the Destiny - The Collection Upgrade, please see: [url=https://www.microsoft.com/en-us/store/p/destiny-the-collection-upgrade/c05zh0czcmfj]Destiny - The Collection Upgrade in the Xbox Store[/url] [url=https://www.bungie.net/en/Help/Troubleshoot?oid=45049]Destiny: Rise of Iron Support[/url] [url=https://www.bungie.net/en/Help/Troubleshoot?oid=44803]Destiny Purchasing Options for Upgrading from a Legacy Console[/url] [quote][b]9/16 @BungieHelp Tweet:[/b] Issues blocking some preorders for Destiny - The Collection Upgrade should be resolved. Report further issues here: https://www.bungie.net/en/Forums/Post/212136919 [/quote][/quote] quote]For those of you that preordered through Gamestop: 1) Go to Xbox Store 2) Click Use a Code 3) Redeem code given by Gamestop (turns out it is just a $30 Microsoft gift card) 4) Now that you have the $30 credit ignore the Xbox Store. 5) Launch your game. 6) Click on the yellow Rise of Iron symbol that is to the top right of Earth in the Director. 7) Click Purchase and go through the checkout process. 8) Close Destiny and open My Games and Apps. 9) Go to Destiny, click stark and click Manage Game. 10) You should see two things: - Destiny: Rise of Iron, 10 MB, Pre-ordered - Iron Gjallarhorn and Iron Gjallarwing Sparrow Pre-order Bonus, 10 MB, Pre-Ordered (depending on how quickly you closed Destiny and opened My Games and Apps you'll see those in either Ready to install or already under Installed) Hope that helps everybody. Happy hunting tomorrow![/quote] : this worked for me, thanks goes to LuigiTheClown

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                                • Started a new topic: Rise of iron pre-order(6 Replies))

                                • Edited by Cntrl C Cntrl V: 9/19/2016 11:33:34 PM
                                  For those trying to purchase the Expansion through Xbox One or Xbox App: Search for "Rise of Iron" in the Xbox Store from your Xbox or XBox Windows 10 App - make sure to select the one that has "- Preorder" If you go to Destiny or Search Destiny in the store you will never find what you need. There's a crap load of versions in the store that say they are part of a bundle... This is the only one the store will let you buy from my experience. This worked for everyone i know in RL that had this issue - but you have to make sure to find/select the correct one out of many in the store. Good Luck, PS. If Bungie was on top of their *stuff* they should have started a new thread because this one i believe was meant specifically for the Collection Upgrade - not the rest of us who already own Destiny thru Taken King on Xbox One having issues purchasing the Expansion.

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                                  • Edited by SpencerCL: 9/19/2016 11:12:14 PM
                                    My buddy cannot buy the stand alone expansion of Rise of Iron through the Xbox console or through xbox.com. My buddy has been trying since last week and neither of us can find it, just the Collection. The stand alone cannot be found anywhere. Has anyone found a way in the last few days?

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                                    • hi from aus. cannot pre order through xbox store or via console. wont take payment. just tells me to keep adding a new option (coz it apparently does not exist) and just refreshes back to the pre order screen I am attempting to pre order the correct file what is going on here? ive been chatting with MS all morning

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                                    • Seriously man, I don't care if this was Bungie's fault or not. Their relationship with Gamestop has left a sour taste in my mouth. I still can't get this done and downloaded.. I work from home and this issue has actually cost me money, and time. I'm contacting Microsoft now...but again, I blame Bungie for not even stepping up and making a statement on this forum. If I don't get this pre-order completed I'm done with Destiny forever. Thanks a whole bunch Bungie.

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                                    • I've been experiencing this issue too. I have Everything; purchased The Taken King Edition in the Xbox Live store. I just want the Rise of Iron pre-order but all that I can buy is the collection. I also contacted xbox and they are aware of the issue but there is nothing they can do except recommending to pay $60 for the collection. I've noticed that this has been going on for a week but thought nothing of it until my gamestop preorder turned out to be just Microsoft credit.

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                                    • Still no replies from a bungie employee? Why are so many people unable to buy ROI? In the director I get requirements not met, and purchase button is grayed out in the store on both PC and XB1

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