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Edited by BNGHelp4: 9/16/2016 11:58:18 PM
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[BUNGIE] UPDATE 9/15: Destiny - The Collection Upgrade for Xbox

Hello all, [quote][b]UPDATE 9/15:[/b] Working with our platform partners, we expect this issue to now be resolved for most players. If you continue to experience this issue, please provide a Comment below with your current status.[/quote] We are actively investigating player reports regarding issues encountered with purchasing the Destiny - The Collection Upgrade for Xbox One. Thank you for your patience as we work with our platform partners to resolve this issue. For more information on the Destiny - The Collection Upgrade, please see: [url=https://www.microsoft.com/en-us/store/p/destiny-the-collection-upgrade/c05zh0czcmfj]Destiny - The Collection Upgrade in the Xbox Store[/url] [url=https://www.bungie.net/en/Help/Troubleshoot?oid=45049]Destiny: Rise of Iron Support[/url] [url=https://www.bungie.net/en/Help/Troubleshoot?oid=44803]Destiny Purchasing Options for Upgrading from a Legacy Console[/url] [quote][b]9/16 @BungieHelp Tweet:[/b] Issues blocking some preorders for Destiny - The Collection Upgrade should be resolved. Report further issues here: https://www.bungie.net/en/Forums/Post/212136919 [/quote]
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  • I got the Pre-Order code and got $30 but not the DLC and when I went to buy said pre-order DLC it only lets me buy the Collection edition for $60 and nothing else. Gamertag: Ireitab

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  • I picked up and redeemed my pre-order codes yesterday. The Gjallarhorn and Gjallarwing codes worked, but the RoI code only credited $32 towards my account. I searched the Xbox Store for the DLC, but it says i need to get the bundle. I used game share on Xbox to get TTK, so that might have something to do with it, but I don't know. Anything that could help?

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    • I was going to pre order destiny the rise of iron on monday, on the xbox one but when i went to the xbox store and selected the rise of iron add on it said that it was only a part of a bundle (the collection) . Even now after the release it still says only part of a bundle (the collection) . What can be done ? I would also appreciate if i could get the pre order exclusives since i was going to pre order.

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    • My pre order was cancelled by bungie and I am wondering what is currently going on with the situation and I want to know when I get my pre ordered stuff

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    • I redeemed my 32 dollar code and could find the rise of iron add on. But when I selected buy the bar just says working. This went on for over 1 hour last night I tried again this morning and the same thing happened HELP

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    • When I try to purchase the Destiny Collection Upgrade or even the Rise of Iron add-on on the Microsoft store, the option to purchase either is [b]greyed out[/b] and says, "[b]Unavailable[/b]". This is somewhat frustrating as all I want to do is buy Rise of Iron and play, but I can't seem to buy it due to technical circumstances. Gamer Tag: Mr Insanity117

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    • FIX YOUR GAME

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    • I purchased the pre order and have it installed but the game says requirements not met and to purchase again. Now I cant even play while my friends are. Can we get a reply bungie, i dont want to pressure you but this is unacceptable!

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    • Pre-order code only have me a $30. And not the dlc for Rise of Iron. Received the sparrow, rocket launcher, and the sparrow horn. In the destiny mail guy. But no dlc

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      • I pre ordered rise of iron like two weeks ago and say it's installed I do share a Xbox but I bought it on the home Xbox which is the Xbox i play on but the thing is I have paid £25 and it hasn't given me content anyone know what to do

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      • Started a new topic: Still cannot preorder(3 Replies))

      • I preordered the game some time ago and when I tried to play it tonight it won't let me play it. So I tried uninstalling and reinstalling Rise of Iron only to lose the data and find I can't get the dlc with out purchasing a bundle I don't need. What is up with that?

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      • Psn: dankcommander Cant buy any form of destiny from store or in game ether.

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      • I pre-ordered rise of iron from game stop they sent me the code I put it into my Xbox and It give me the $30 credit. I try to purchase from the Xbox store and it only gives me the option to purchase the entire bundle for $60 I don't need the entire bundle I've been a day one player and I bought all of your previous DLC's. I called Microsoft and they told me the only option is to purchase the bundle if I have any other questions contact the publisher . How do I get The rise of iron and my pre-order bonuses????

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        • Just got done talking to Microsoft Answer Tech and they said people who game shared ttk can buy rise of iron on the 30th of September for $30

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          • I preordered ROI from GameStop and redeemed a code for $30. I tried to purchase the game but I won't allow me. People have been saying the account that bought the taken King can only purchase it. My brother and I share the Xbox one and he bought the taken King on his account. So one only he can purchase the new expansion? What am I to do with money in my account now if that's the case?

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          • I have The Taken King dlc and have played Destiny a good bit. I have tried to purchase the Rise of Iron dlc from the Xbox One store and it says "Destiny: Rise of Iron - Pre-Order is currently not available." I tried to purchase it on the Microsoft website and it says "Not Available". I hope there is still some way I can still get the pre-order bonuses with it since of this glitch. My GT is: Sheriff Brian Please help Bungie!

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            • I'm still unable to purchase The Collection from PS Store. I guess I'm going to miss out on the pre-order :(

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            • I have been trying to preorder RoI since it was available. I have repeatedly been met with "Requirements not met" and the only requirement that I am aware of is that you must own The Taken King. I own it. So here with just a few hours left until launch I preorder it through GameStop, only the code isn't for the game. It's for $30 to spend in the Microsoft store. So now I'm not going to get the preorder bonus either because there are bugs that show that I haven't purchased TTK or it is trying to sway people into spending the $60 for the bundle. Ugh. Hopefully this gets resolved sooner rather than later. Gamertag: Vwv FENRIR vwV

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            • I have been trying to preorder RoI since it was available. I have repeatedly been met with "Requirements not met" and the only requirement that I am aware of is that you must own The Taken King. I own it. So here with just a few hours left until launch I preorder it through GameStop, only the code isn't for the game. It's for $30 to spend in the Microsoft store. So now I'm not going to get the preorder bonus either because there are bugs that show that I haven't purchased TTK or it is trying to sway people into spending the $60 for the bundle. Ugh. Hopefully this gets resolved sooner rather than later. Gamertag: UnderhungOrc80

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            • Edited by Brenner RC1138: 9/20/2016 3:22:38 AM
              I am unable to preorder rise of iron, I have the 33 dollars in my account, but no matter what I try, the Xbox live store says the game is unavailable, and when I try to buy the dlc in-game, destiny says that the inquiry failed, I've even reset my Xbox multiple times, but it doesn't work. I've attempted to buy the dlc through a different account on my Xbox, and it works just fine, the problem, is that the $33 isn't on that account, and is on the account that doesn't work, please help. If you have any tips, my gamer tag is "brenner rc1138" *update* I've been informed that in order to buy the dlc, I must own the taken King Well I own the taken King as the disk, the problem, is that I joint bought it with my brother, and he's the one who used the code to download the game. The issue lies in that, because my brother used the code, I can't use it, so I technically don't own the taken King. So I can't buy it. My brother can. But I can't. But he doesn't have the "pre-order" cash on his account. So I just wasted thirty dollars.

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            • I am unable to pre-order destiny rise of Iron. It currently says that the dlc is unavailable. My step brother and I game share and his account has my xbox set as his home xbox. I would just log onto his account, but he is in college and doesn't want to be bothered with this. According to Microsoft I should still be able to buy the game. I am not able to though. Will I still be able to get the preorder bonus because that is what worries me most. My gamer tag is Bloody Rain step brothers gamer tag IamSarahMahoney thank you

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            • i am unable to pre-order rise of iron. i have destiny and every other dlc. i am also un able to purchase the collection upgrade. i have tried to purchase on my xbox one and also online at the bungie website neither of which work.

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            • PeePBullZ33 said, "I'm having this same issue. I originally thought that I had no other way of pre-ordering the game but through Gamestop. I realize now that is was this issue all along. I've now redeemed the pre-order code from Gamestop and have $30 in Microsoft Credits but am unable to purchase Rise of Iron because it says"Available only as part of a bundle". I already own The Taken King. I'm now concerned that I'll be screwed out of the pre-order items because I can't puchase the game in time before its release. Can some one please help me. My Xbox Gamer Tag is Peepbullz33" Its 10:26PM EST still hasn't been resolved having same issue as Peepbull. Im getting worried that they'll fix the problem at like 1:00 in the morning or during my school and immediately release it, and we won't get our preorder bonuses. My gamertag Nikgamer3265

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              • 7pm PST and still no luck pre ordering or buying in general

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              • Edited by Rx Lee: 9/20/2016 1:45:18 AM
                How about fixing the problem where you cant buy the dang expansion from the in game store or the xbox store, only getting error message saying cant connect to xbox store and something about purchase silver. Fix the problem @bungie and yes my connection is perfectly fine @bungie let Microsoft handle your marketing because you really droped the ball on this one.

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