Here's the info I got after 5 days of troubleshooting: I talked to Microsoft one more time, the issue is being looked into and if anyone wants to call support and check on the status of the issue (or be a squeaky wheel) it is Service request number : [b]1352871966[/b] in the Xbox support system. Microsoft's official stance is that Bungie is telling them to let players know they need to wait until Sept 19, 2016 to purchase the Upgrade. While Bungie's website still says this: [quote]Destiny - The Collection Upgrade To be eligible to purchase Destiny - The Collection Upgrade, players must own Destiny: The Taken King on the accounts for which they are purchasing the bundle. Legacy Console players who own Destiny: The Taken King on their Legacy Consoles are eligible to upgrade their Destiny content to a PlayStation 4 or Xbox One console by purchasing Destiny - The Collection Upgrade. Purchasing this bundle grants digital licenses for all previous Destiny content and includes Rise of Iron, which will be available for gameplay on September 20th, 2016.[/quote] [url]https://www.bungie.net/7_Destiny-Purchasing-Options-for-Upgrading-from-a-Le/en/Help/Troubleshoot?oid=44803[/url] *Edit0 I wanted to add some other public information that confirms that Destiny the Collection - Upgrade is for xbox 360 upgraders and what is included inside the bundle, and that it is playable right away (minus rise of iron) after purchase: [quote]Special Offer! Destiny: The Taken King Xbox 360 owners can purchase Destiny - The Collection at a discounted price. Pre-purchase to begin playing Destiny, Expansions I & II, and The Taken King Today. Also includes Iron Gjallarhorn and Iron Gjallarwing Sparrow.*[/quote] [url]https://www.microsoft.com/en-ca/store/p/destiny-the-collection-upgrade/c05zh0czcmfj[/url] *Edit1: For those just tuning in from twitter or reddit. The story is that people such as myself, who just bought an xbox one in order to play new Destiny content, can not play until Sept. 19th. The content we need is within the "Destiny the Collection - Upgrade" but it says "Coming Soon. Available for purchase Sept 19, 2016." It says this on the xbox website, in the xbox one store, in the Windows 10 app and on the xbox iOS app. The choice for us is to either buy the full "Destiny the Collection" or wait until the 19th. Why does the "Upgrade" version even exist? *Edit2: I did some more chatting with the Microsoft support team (sent me back here again, surprise, surprise), we even have another reference number [b]1353271356[/b]. Moderators can use this reference if they'd like to contact Microsoft support themselves. Anyone else can too, the more people we have talking about this issue the faster we can get resolution. *Edit3: Some good info in these threads as well: [url]https://www.bungie.net/en/Forums/Post/212048845?sort=0&page=0[/url] [url]https://www.bungie.net/en/Forums/Post/211265068?sort=0&page=0[/url] *****UPDATE - Sept 1, 2016****** Well I finally had a xbox rep hear me out and understand the issue. Fred M, what an awesome guy! Turns out he's a fellow Guardian, right on! He has confirmed that this is an issue and has updated service request 1352871966 to contain clearer information. If you are asking Microsoft support for updates please use 1352871966. He re-assured me that this will be looked into and has hope that it will be solved before Sept 19, 2016. While other guardians seem to be making a bit of headway too I was very happy to have direct contact with someone who understands the issue and is willing to work toward resolution. I should clarify though, he also doesn't know where the issue in located but feels that Bungie should be able to fix it. ******EVEN BETTER UPDATE******** https://www.bungie.net/en/Forums/Post/212136919 [b] ********COMMUNITY SOLUTION*********** Thanks to @Jamie for this!!!! Here's my experience: It took about an hour and a half of explanations with the support chat rep but they finally allowed me to try this method. If anyone else would like to try this please refer the support agent to case 1354872629 (my case). Here are the steps I had to do: 1. Call or live chat with an xbox agent at https://support.xbox.com/ and make 100% sure you already own the Xbox 360 taken king game on your live account (keep the agent on the line) 2. (Re)Purchase the Destiny Taken King Legendary edition on the xbox 360 store 3. Keep confirming the purchase until you have downloaded the 108kb Taken king license file (no need to download anything else) 4. Boot up your Xbox one, search for the Destiny the Collection - Upgrade in the xbox one store it should now be able to purchase!!! 5. Ask the agent to refund you the recent purchase of the Xbox 360 Legendary edition (if they need a reason to return, mention that you have duplicated the same game content on your account) 6. Wipe the salty tears of joy from your eyes and start playing Destiny again with everything unlocked (minus Rise of Iron currently)[/b]