This really needs to be sorted, the collection upgrade bundle that was released a few days ago, THE POLICY FOR PURCHASE IS COMPLETELY WRONG!!
After spending about 3 hours on a chat with a Microsoft employee trying to find out why I couldn't purchase the collection upgrade on Xbox, they told me that the policy to qualify for the discount collection was that you [u][b]HAD[/b] TO OWN THE TAKEN KING ON [b]XBOX ONE![/b][/u]
(the discount bundle was [b]MEANT FOR[/b] PEOPLE [b]UPGRADING FROM THE 360[/b]!!)
CHANGE THIS PLEASE
Btw Bungie/Activision is responsible for this policy not Microsoft. Anyone who cares bump this by all means, I will spam this if I have to!
Edit:
Yes I have the taken king purchased for the 360 on the same account that I have been trying to use on android, iOS & windows 10 Xbox app as well as all browsers and through xbox One
Tldr: to purchase the collection upgrade bundle for [b]Xbox 360[/b] taken king owners, budgie's purchasing policy says you [b]need it on Xbox One[/b]!!!
English
#Help
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Ok I talked to Microsoft one more time, the issue is being looked into and if anyone wants to call support and check on the status of the issue (or be a squeaky wheel) it is Service request number : 1352871966 in the Xbox support system. Microsoft's official stance is that Bungie is telling them to let players know they need to wait until Sept 19, 2016 to purchase the Upgrade. While Bungie's website still says this: "Destiny - The Collection Upgrade To be eligible to purchase Destiny - The Collection Upgrade, players must own Destiny: The Taken King on the accounts for which they are purchasing the bundle. [b]Legacy Console players who own Destiny: The Taken King on their Legacy Consoles are eligible to upgrade their Destiny content to a PlayStation 4 or Xbox One console by purchasing Destiny - The Collection Upgrade. Purchasing this bundle grants digital licenses for all previous Destiny content and includes Rise of Iron, which will be available for gameplay on September 20th, 2016[/b]." [url]https://www.bungie.net/7_Destiny-Purchasing-Options-for-Upgrading-from-a-Le/en/Help/Troubleshoot?oid=44803[/url]