They need to allow this to happen in one of their updates. If they don't want us to be able to change our race or gender than at least let us change our hair or even the color of an Exo. If they do make an update I believe that it would be a great idea if they added facial hair for the Humans and Awokens too, as well as some new hairstyles and markings.
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Been so long since I put this poll up. They even have something similar on the community wishlist. However the chances they actually implement this in this game are slim now, seems more likely in a sequel. Such a shame.