Skill based matchmaking is fine. People exaggerate the amount of lag. They just want to blame someone other than themselves for their poor gameplay. I guarantee that the same people will still be crying foul if they change to CBMM. They won't know what to do once they start playing people that are much better than they are.
Is there lag? Yes, occasionally.
Is it game breaking? Rarely.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
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