This happened to me in February 2015.
I signed on one day, and I only had 2 character slots. I only play on my main character, so one of my other ones was below level 20, and the other was only wearing pre-Dark Below stuff. I lost everything on my main character, including my original Gjallarhorn.
I never recovered the character, but I've somewhat recovered in general
[spoiler]what I'm saying is you won't get it back, so start over, or put the game down for a few months.[/spoiler]
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You might have a point. This just sucks that Bungie won't ever acknowledge their error. Only accuse.