Not a big issue, really.
The 'Status' that you fill in in your profile does not appear under the names of PSN accounts but it does under Xbox account users.
I am on PSN. I cannot change my status either.
I have not checked the companion app.
There may be a moth stuck in a relay.
Update: I checked the android companion app. Unable to change status there, either.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
30 Day Ban
Permanent Ban
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