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5/28/2016 6:57:06 AM
7

lvl 25 character pack not showing up

just purchased a level 25 titan pack, titan was already created, it's level 3. no i've never purchased one, yes i've tried uninstalling/reinstalling. hard reset, etc. checked all characters/postmasters/vault. It still isn't showing up for me?
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  • Hi there, We are aware of player reports that their purchases of Level 25 Class Packs Add-Ons are not being received. We are working with our platform partners to investigate the issue. Thank you for your patience as we investigate.

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    • Same thing has happened to me. I purchased for all 3 characters and only received 1. Glad to see Bungie is working on it; hope its fixed sooner than later!

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    • No... I got the level 25 pack Though it's been so long that my character is already level 40

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    • Hello again, Are you still encountering this issue?

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    • Have we had any progress with this I really don't wanna lvl my guy to 25

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      • Hello, Our records indicate that your account does not have the license for this item. You may wish to try restoring you platform licenses. Instructions for this may be found here: https://www.bungie.net/en/Help/Article/12181 If you continue to encounter this issue, you may need to reach out to you platform support. Xbox Support may be reached here: http://support.xbox.com/

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        • Me too mate, hunter pack. Difference was I'd previously bought one on ps4 n bought this one on ps3 n didn't know you cud only buy 1. Why the hell was it available for purchase if I can't use the damm thing

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