Dude it doesn't matter. This is his job and he should act like an adult and ignore those that lash out at him. As CM it's your job to do damage control, help the crowd with any issues they may have, and deliver word to the people who make the game.
I've seen starbuck's cashiers who act more professional than this guy.
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This. No matter how much ppl ride you for what you do with problems you keep you cool. No matter what. Only a dumbass would explode.