First of all, yes, this is pretty unprofessional. Instead of addressing this person's complaints and releasing an update that isn't vague and full of "we'll tell you later", he decides to go the smartass route.
And as community manager, yes, he pretty much [i]is[/i] obligated to be professional, in some cases even more so than other employees. He represents the face of Bungie to every player and fan here. If he presents himself as unprofessional, people will think that that behavior represents Bungie as a whole.
Yes, I did think OP made it out to be worse than it is (this isn't necessarily mocking), but it still doesn't excuse DeeJ's behavior here.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
30 Day Ban
Permanent Ban
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