I purchased Destiny with the season pass on day one last year with both DLCS but was not level 30 as I am aware this still makes me eligible for the rewards. I pre purchased the Taken King digital edition and have received everything as I should have except the rewards, which considering I purchased this and the season pass on the launch night I'd hope to receive these. However on logging on I see no sign of any quest or the founders rewards available at kiosks. I do have a copy of my receipts if necessary for an admin and though it seems like a small issue it's been a real hit to my faith in the game since this was never solved and no one seems to acknowledge. Please don't just link me to the Taken King Vital Information thread...it's dead as dead can be!
Did you pick up the shader/emblem when TTK update came out? (Not TTK its self) If you did, it glitched out the quest and you can no longer get the VIP rewards.