Hi abaffledwaffle,
Please ensure that your friend has redeemed all of the codes that came with his physical copy of Destiny: The Taken King.
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Great, thank you. Can you see that he has yet to do so? Is there a way I can check that?
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You will need to check with him to make sure he has. If he hasn't, he will need to do so to get access to Destiny: The Taken King content.