Hi Bungie,
I was trying to redeem my Suros Code that I got from preordering Taken King that I completely forgotten about last week and it says the code is invalid. I tried contacting EB Games australia, the retailer that sold the game to me and they said they have no spare codes available for PS4.
Would you be able to help?
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The retailer from which you preordered the game will be your primary contact for this issue. You can try contacting Sony, as the code is a PSN code. If you are receiving an error with the code, they might be able to help. Unfortunately though, Bungie is unable to do anything in this case, as Bungie has no visibility of your purchase history, and the retailer you preordered from is responsible for code distribution.