Hello,
So, something really weird and worrying happened yesterday.
I began the day with 600 silver and wanted the zombie dance so I bought 500 silver with 5$ from my PS4 wallet.
Surprise, those silver never arrived, not even 2 hours after reseting the system and restoring purchases.
So I sent a help ticket to bungie and bought 1100 silver thinking, it's just a matter of waiting and I want the dance anyway. This time I got silver, but only 500 silver. I paid 10$ and only got 500 silver
I had a total of 1100, bought zombie dance and "boo" now I have 100 when I should have 1200. Checked the help site and it only says I need to wait 10 or 20 seconds. But it's been a lot more than that.
Is there any admin here who can help out? I believe my purchase is somehow stuck in my account. I don't need a refund, just want my 1100 lost silver before the halloween event is over.
PSN: SolsticeZeta
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Hi SolsticeZeta, We've received your support ticket and are investigating. Thank you for your patience while we look into this matter.
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Edited by SolsticeZeta: 10/28/2015 9:16:34 PMSo I got an automated response email asking for PSN transaction numbers on a new ticket. Just placed the new ticket a few minutes ago with both transaction numbers and the exact time of the second one (the one with the lost 1100 silver). Thank you for your help. Hope the transaction numbers help Bungie resolve the issue.
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