Please refer to this post at the top of the Help forum.
https://www.bungie.net/en/Forum/Post/160836494/0/0
[quote]• We are aware of reports that some eligible players are not seeing their VIP Quest "Veteran's Tour". We are currently investigating. For general questions regarding access to the VIP rewards/Quest, please visit [url=https://www.bungie.net/en/Help/Troubleshoot?oid=13568]this guided support page[/url][/quote]
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Yeah that update on that post where you got that quote from is from 3 weeks ago, i was just wondering if there was like anything that I could do to fix this, or if i'll just have to wait for Bungie to fix it. None of my friends have had this issue. Also, this help forum instead of a contact us or a support ticket system is really strange to me.
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I know it's from three weeks ago, the topic gets updated once there is something to update. There is no fix yet as this is a complicated problem. So as I said, keep an eye on that post.