Hello all,
We are actively investigating an issue where some players lose access to their SUROS Arsenal content. While we investigate, please ensure that all Destiny content is installed with the below Help Article. For more information, please stay tuned to our Destiny: The Taken King Vital Informatoin thread that is stickied to the top of the #Help forums.
Guide to installing all Destiny: The Taken King content: https://www.bungie.net/en/Help/Article/13507
Destiny: The Taken King Vital Information thread: https://www.bungie.net/en/Forum/Post/153798839/0/0
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It's installed. This is the only current issue. It worked before.
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As he stated, they're looking into an issue involving it. He just suggested to try that just in case your specific issue was unrelated to an actual issue.