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Edited by BNGHelp0: 9/27/2015 6:44:46 PM
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Suros Pre Order Gear Suddenly Unavailable

[b]DO NOT UNINSTALL/DISMANTLE ANYTHING, MORE NEWS TO COME[/b] So I know I pre ordered TTK, even had been rocking Suros Minimalist since it dropped on the 15th. Logged on this morning to see that those pre order bonuses are now locked and I can no longer equip or even find them in the kiosks. Anyone else having this issue? [b]Update 1[/b]: So this is a much bigger problem then a few buggy players. Bungie is telling us to update some licensing info but according to some players, they are losing the Suros Preorder pack all together. (Link to thread below) Personally gonna sit on them till some more info comes out. https://www.bungie.net/en/Forum/Post/156594501/0/0/1 [b]Update 2:[/b] Doing some more digging... things aren't looking good. https://www.bungie.net/en/Forum/Post/156716913/0/0 [b]IMPORTANT Update 3 IMPORTANT:[/b] Big shout out to Axel Gunshin on this one. As it stands, dealing with Microsoft support has been an absolute nightmare (until he reached a supervisor) So it may be a good idea for everyone to relax before dismantling/deleting/reinstalling anything. It appears that both Bungie and Microsoft are aware of the situation and are working toward a fix. Still going to wait and see what an official Bungie statement might hold. [b]Update 4:[/b] Looks like Bungie has officially recognized the issue. However, they are still pushing their "fix" of updating license info. So far haven't seen this work so staying patient. https://www.bungie.net/en/Forum/Post/153798839/0/0 [i](See 9/26 Notes)[/i]

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  • Edited by BNGHelp0: 9/27/2015 9:42:09 PM
    Hi all, Yes, we are actively investigating an issue where some players lose access to their SUROS Arsenal content. While we investigate, please ensure that all Destiny content is installed with the below Help Article. Additionally, you may want to try restoring the licenses on your console. Guide to installing all Destiny: The Taken King content: https://www.bungie.net/en/Help/Article/13507 Guide to restoring licesnes: https://www.bungie.net/en/Help/Article/12181

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