This what a BNGhelp said [quote]Hi all, The Suros Weapon Pack Emblem and Shader should be available for you now if you've pre-ordered a digital version of The Taken King. Note that [b]physical edition pre-orders[/b] will not be able to receive the Suros Arsenal Pack items until you have received The Taken King on 9/15. These items will first appear at the [b]postmaster[/b] as the Suros Arsenal Pack. Once obtained from the postmaster they will be available from the respective Collections. If you have pre-ordered a [u]digital[/u] version of The Taken King and have not received the Suros Emblem and Shader, you may need to make sure that the associated Add-On is installed from the platform store: [u]PlayStation 4[/u]: From the PS4 dashboard: 1) Go to "My Library" 2) Choose "Destiny" 3) Select "Related Items" > "My AddOns" 4) Install "Destiny: The Taken King Weapons Pack" [u]Xbox One[/u]: From the Xbox One dashboard: 1) Select "My games & apps" 2) Scroll to "Destiny" and press the "Menu" button 3) Choose "Manage game" 4) Select "All AddOns" 5) Install "Destiny: The Taken King Weapon Pack and SUROS Arsenal Pack" [b]NOTE: You may need to fully quit Destiny and [url=https://www.bungie.net/en/Help/Article/12539]clear the cache[/url] on your console for these changes to take effect[/b] If you've performed all of the above steps and still cannot access your SUROS Emblem and Shader, please reply and make sure you list exactly what steps you have taken so far.[/quote]