Do you expect deej or cozmo to just [i]poof![/i] pop up and reply any time somebody makes a post crying about (insert tear soaked post here)? I can't even imagine how many posts there are on here a day. The notion that you actually expect them to respond is a bit ludicrous (luda!)
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Cozmo replied here. And they are [b]community managers[/b] - it's their [b]job[/b] to reach out.
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That depends on your definition of "reach out" Responding to the daily 5000 new threads in each section is not reaching out. Their job is to communicate between the people and the developers with the media thrown in. Reading through threads and marking what's relevant to bring to the other teams is indeed a full time job.