Mute(tm) is a failed feature.
It brought less moderation with the idea that users would just mute what they don't want to see. Problem is, new users get exposed to the junk and think "I probably never want to return again". It's better to remove content for everyone, not just those who choose to mute.
A forum is like an attraction. First impressions are arguably the most important for creating long term, healthy users who don't just spam edgy comments. If there is a pile of trash in the line for entering the ride, only those with low standards will give it a shot.
For example, LFG plagued this forum for months. No action was taken for a long time, and my mute list would be endless if I "self-moderated" the spam I saw. Does anyone want to constantly mute? No, so many tags died under the wave of misinformation. Was a sticky put up? No. Were there locked threads to show "Hey! This stuff isn't cool, don't you post an LFG thread!!". No, because it's a "badge for trolls" (honestly the stickies threads would be so much better if they could just be locked!). Did Bungie make a freaking news article informing people of the correct places to post? No.
Truth is, the solutions are [i]right in front of our faces[/i] and have been since b.old. All the features we [b]need[/b] we had years ago. It's just waaaaaaaay at the bottom of the list under incorporating status updates. Probably in the dusty bin where titles sit right now.
There needs to be more mods as well. I'm not sure what Bungie is waiting for. I guess there aren't anymore loyal fans they trust? There has to be someone they can promote..more mods won't hurt, it will only help!
And on our part. We can report. And report. And report some more. Honestly I spend a lot of time on the App but I underutilize the report feature.
All in all, the forums are getting better. But the speed could be a little faster....
Muting is okay to an extent IMO. But it should not be the primary option to "solving" (more like masking) a problem.
To me, self moderation is like socialism. It looks good on paper, but you have to have people educated on it as well as subscribe to the idea for it to work. You can't really hand people the tools and send them on their way without any indication/instructions on how or when to use the tools.
Bungie didn't do an entirely good job at adjusting for the wave of new users. During the Darkness period they seemed to have scaled everything back due to a smaller and tighter community, but didn't take into account how things would change when they released Destiny.