I work at GameStop and today a Latino woman and her son came in. The son (who looked like he was around 13 or 14 years old) spoke English fine but the woman had very broken English. What I could make out from her is that she wanted to pre-order Halo Reach for her son. I was very concerned because she might not realize what kind of violence and language she would be exposing her son to so I had my other GameStop employee (his name is Ricardo, speaks Spanish and English) warn her about the game's violence in Spanish and she was able to understand and then scolded her son for trying to get such a game. Did I do the right thing?
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I'm not sure. I mean I started Halo when I was 10 years old, I am now 18 years old. I know that if I had a parent like that and you advised her not to get it me, I'd be heartbroken, considering Halo is one of my all time favourite games. On the other end, you were just doing your job. If you didn't do it properly, then you'd likely be in trouble with the manager if he caught you red-handed selling a kid an M rated game. So for your sake, yes you did the right thing. Not sure about the kid though.