The idea of trials is not to match 'proven against 'proven' or 'aspiring against aspiring'. It is a gametype specifically intended to reward the most skilled/strategic players, and the only way it can do that is by putting everybody in the same bucket (approximately - skill based matchmaking does still occur in trials, it is just given less weight than a solid connection). Everybody faces the same random mix of enemy fireteams and thus it is a fair competition.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
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