Bungie does not restore items at all. Doesn't matter what happened to them, they don't restore weapons or gear
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As if Bungie doesn't have a backup of all our character data that they could restore to if we have an issue like this.... That's terrible and completely irresponsible. They back up their servers I'm sure, so backing up our data shouldn't be a stretch. I put a lot of time into this game and to have this happen, with no solution to help fix this is completely deflating and does not motivate me to stay loyal to this game.