If you work in a gaming store, a Facepalm or blatant outburst of laughing would have been completely acceptable.
The noob must learn!
English
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Professionalism and the need for these people to return dictates that neither facepalming nor laughing is acceptable. I would fire someone for laughing at a customer in that situation. If I watched someone do that, the only words I would have for them would be "Get out. Now."
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Fair answer. Exactly why I am not suited for retail & my professional life is separate from my private life.