I think, and this is just my interpretation, that when he mentions the "latched onto it" it's in a negative way. Like they thought everyone would love the RNG because we would buy all that cool vendor gear and then get a random drop of good gear making it that much cooler but instead, we've latched onto hating RNG because it's screwing some of us out of the best gear.
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That has too much logic for it to come from an Activision Bungie employee. Maybe if it was a during the Microsoft Bungie days I'd believe it. This is Activision Bungie so it can't be true.
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Haha, good point. I can hope though.