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Edited by BNGHelp1: 4/1/2015 8:17:16 PM
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[BUNGIE] Missing items when transferring from to the Vault via Bungie.net or Companion?

Are you missing items after transferring them to the Vault from Bungie.net or the Companion app? Here are a few steps to verify the items in question 1. Check Vaults on [u]all[/u] of your characters 2. Check Inventories on [u]all[/u] of your characters 3. Close Destiny, re-launch and then verify all Vaults & Inventories If you're still unable to locate the missing item(s), please let us know by replying to this thread listing the item(s) lost, date/time of Vault transfer, and method of Vault transfer (Bungie.net or Companion). If you were able to locate the item(s), we want to hear from you too! Please reply to this thread listing how/where you found the item(s), how long it took for the item(s) to re-appear, and method of Vault transfer (Bungie.net or Companion). [b]UPDATE 4/1/2015[/b] After investigating this matter, we have been unable to reproduce a scenario where any items were lost due to system transfer between the Bungie.net/Companion app and characters’ Vaults. We’re going to keep an eye on any further reports that may arise, however we do not restore any items or characters. Going forward, we will invest in improving the player experience when using the Vault transfer feature on Bungie.net/Companion app. You can read more about the investigation with the following Help article: https://www.bungie.net/en/Help/Article/12655. If you feel that you are still missing any items, please be sure to check all character inventories and Vaults. We apologize for any delay in the matter while investigations were ongoing. Please note, players have experienced some confusion with the following items: [url=https://www.bungie.net/en/Help/Article/12652]Gjallarhorn[/url], [url=https://www.bungie.net/en/Help/Article/12653]Red Death [/url]or [url=https://www.bungie.net/en/Help/Article/12654]Last Word[/url]. Please view the provided Help article links for further information on these items. [b]PREVIOUS UPDATES:[/b] Please note that due to the immensity of this thread, we cannot reply to everyone. We are actively investigating this issue, and [b]clear and detailed reports[/b] are the best way to help move our investigation along at a faster pace. Again, while we investigate this issue, please understand that Bungie does not restore or grant any lost or deleted items in Destiny. We now have a help article on this issue that we will update in tandem with this thread: https://www.bungie.net/en/Help/Article/12655 People who are still encountering this issue, please reply to your previous posts with updated information. Please be sure to check every in-game character's inventory & Vault for the item(s) in question, and include the result in your reply. We are investigating this issue, and will need up-to-date information. Also, if you have not linked your account, please do so before your next reply. The following Help article has more information on linking your account with Bungie.net: https://www.bungie.net/en/Help/Article/12130 If this is your first post on this thread, please provide the most accurate and detailed information on the issue you experienced. This will help expedite our investigation process. For everyone who posted below within the past 24 hours, please go back through the provided verification steps again. Let us know if the item(s) have returned or not! Also, if you're using the Companion app and are experiencing this issue, please reply with the provided information: Android or iOS:  OS Version:  App Version and Build (You can find this in the about tab of your app):  [b]Reminder[/b]: Bungie does not restore or grant any lost or deleted items in Destiny.
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  • Started a new topic: Destiny 2(1 Reply)

  • It's about 11:50 pm EST and I was a helm of exile that I was transferring from one of my Titans to another and it never appeared on either one of my Titans

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    • Wormhusk crown, i think it was around 1223. It was masterworked and it had a total stat role of 89. It happened around 12:30 bst. I used the mobile app and is up to date to the latest verion. I’ve just bought a new one from the collections but a 89 stat role is fairly rare and need it for trials when it comes back. Thank you

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    • Uninstalled destiny years ago and reinstalled today to raid with some buddies for fun and 80% of my guns gear and items are gone. I’m now only 315 light level. Can I please just get my stuff back or something destiny!!!!!!!!!

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    • Lost all my new monarchy weapons, I put most of them into my vault and checked back couple days after warmind had launched and it had disappeared. Any help would be nice , not asking for my weapons but would be appreciated. I have screen shots of a couple weapons that I can’t pull out my collections. This was around warmind drop because I was saving weapons for a meta or buff to some weapons Xbox gt : ALF1E xD

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    • Transferred a Buzzard from one character to another. The weapon has not appeared in the vault or my other character I have looked everywhere. It’s been about 15 minutes and still nothing.

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    • Edited by Reven: 10/20/2019 9:23:09 PM
      Resolved

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    • Edited by mitchel747: 9/1/2019 6:57:13 PM
      never mind

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    • Sunday afternoon between 5 and 7 pm 6/17/2019 I was using Ishtar and I had ahamkara grasps 707 light equipped on my hunter and then I equipped my my shards of galanor 700 light and my ahamkara grasps did not return to the inventory however it still showed in collections as obtained and I could reclaim it from collections at 692 light. Any help would be appreciated.

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    • I can’t find my hammerhead machine gun. I don’t know what time it happened but it happened Saturday afternoon.

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    • I just lost my master worked 600 horror story

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    • I transfer my lost souls, i think thats what they're called, it was from doing the haunted forest runs but please figure it out. It happened at around 2 o'clock mountain time and it was 50-60 souls and now they're gone

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    • Edited by Grimms Zen: 8/22/2018 3:09:02 AM
      Was missing my ikelos smg, had checked everywhere on my characters and vault and nothing was appearing... restarted my game again and flew to the tower to check the vault again, luckily my smg was there, I'm glad the game sorted itself out, can stop sweating now lol.

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    • Lost dead cure 2.1 set and road complex aa1 set. Didn't have the boots for road complex

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      • I must have lost my Better Devils while transferring. I cannot find it on any of my guardians. I would not have deleted it. But I had it when I played during the weekend and now after the reset its gone. Please help!

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      • I lost my vigilance wing while using the destiny app on my iPhone. I was transferring it from my Titan to my warlock yesterday and it completely disappeared. Any help would be much appreciated ❤️

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      • I lost my wrath of The machine titan helmet and gauntlets

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      • Lost my harrowed kings fall raid set and my desolate set for my titan

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      • Lost my Hollow Heart at 367 on June 6 around 11 p.m. I used Destiny Item Manager and when I tried to pass it, the weapon wasn't there anymore. It's not there after a day.

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      • Was transfering a 360-ish masterwork nameless midnight from my warlock to my titan around 2 in the afternoon mountain time on June 1st. It's not in my vault nor on any of my characters after 3 hours.

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      • Was transferring from my level 36 hunter to my level 3 titan in the vault in game. Items lost: Rare item that automatically levels character up to level 25 5 primary telemetry Glimmer consumables (can't remember how many I had) uses for hives/cable/vex: Black Wax Idol Blue Polyphage Bone Trinkets Campaign Medals And something that makes ghost decode to get glimmer Happened around 12:50 mountain time May20/18. Not in any inventory or vaults.

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      • A while I transferred my perfect paradox 335 to my warlock. Went on it later and it wasn't there, nor on any other character. I did the quest and everything. Wouldn't be very happy if it was permanently gone.

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      • Lost my cosmos Shell when I tried transferring it from my Titan to my Warlock.

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        • Found the items on my hunter thank you!

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        • Just lost my coldheart and nameless midnight when trying to transfer through the app. Can you please help?

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        • Lost my Coldheart Level 334 dringend Transfer via Destiny App. Please can you help?

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