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Edited by BNGHelp1: 4/1/2015 8:17:16 PM
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[BUNGIE] Missing items when transferring from to the Vault via Bungie.net or Companion?

Are you missing items after transferring them to the Vault from Bungie.net or the Companion app? Here are a few steps to verify the items in question 1. Check Vaults on [u]all[/u] of your characters 2. Check Inventories on [u]all[/u] of your characters 3. Close Destiny, re-launch and then verify all Vaults & Inventories If you're still unable to locate the missing item(s), please let us know by replying to this thread listing the item(s) lost, date/time of Vault transfer, and method of Vault transfer (Bungie.net or Companion). If you were able to locate the item(s), we want to hear from you too! Please reply to this thread listing how/where you found the item(s), how long it took for the item(s) to re-appear, and method of Vault transfer (Bungie.net or Companion). [b]UPDATE 4/1/2015[/b] After investigating this matter, we have been unable to reproduce a scenario where any items were lost due to system transfer between the Bungie.net/Companion app and characters’ Vaults. We’re going to keep an eye on any further reports that may arise, however we do not restore any items or characters. Going forward, we will invest in improving the player experience when using the Vault transfer feature on Bungie.net/Companion app. You can read more about the investigation with the following Help article: https://www.bungie.net/en/Help/Article/12655. If you feel that you are still missing any items, please be sure to check all character inventories and Vaults. We apologize for any delay in the matter while investigations were ongoing. Please note, players have experienced some confusion with the following items: [url=https://www.bungie.net/en/Help/Article/12652]Gjallarhorn[/url], [url=https://www.bungie.net/en/Help/Article/12653]Red Death [/url]or [url=https://www.bungie.net/en/Help/Article/12654]Last Word[/url]. Please view the provided Help article links for further information on these items. [b]PREVIOUS UPDATES:[/b] Please note that due to the immensity of this thread, we cannot reply to everyone. We are actively investigating this issue, and [b]clear and detailed reports[/b] are the best way to help move our investigation along at a faster pace. Again, while we investigate this issue, please understand that Bungie does not restore or grant any lost or deleted items in Destiny. We now have a help article on this issue that we will update in tandem with this thread: https://www.bungie.net/en/Help/Article/12655 People who are still encountering this issue, please reply to your previous posts with updated information. Please be sure to check every in-game character's inventory & Vault for the item(s) in question, and include the result in your reply. We are investigating this issue, and will need up-to-date information. Also, if you have not linked your account, please do so before your next reply. The following Help article has more information on linking your account with Bungie.net: https://www.bungie.net/en/Help/Article/12130 If this is your first post on this thread, please provide the most accurate and detailed information on the issue you experienced. This will help expedite our investigation process. For everyone who posted below within the past 24 hours, please go back through the provided verification steps again. Let us know if the item(s) have returned or not! Also, if you're using the Companion app and are experiencing this issue, please reply with the provided information: Android or iOS:  OS Version:  App Version and Build (You can find this in the about tab of your app):  [b]Reminder[/b]: Bungie does not restore or grant any lost or deleted items in Destiny.
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