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Edited by Siffow: 5/6/2015 6:29:04 PM
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[FIX DEPLOYED] Are you not able to see your Xbox characters on the site or app? Tell me about it here.

[u][b]>>>> IF YOU ARE STILL ENCOUNTERING ISSUES WITH YOUR GAMERTAG NOT BEING DETECTED BY OUR SITE, POST HERE<<<[/b][/u] [u][b]RESOLUTION:[/b][/u] Thank you to everyone who reported their issues. We've been doing a lot of data gathering surrounding this issue, and your input has been incredibly valuable. So valuable, in fact, that we have found a cause for the problem and are preparing to deploy a fix so your gamertag information shows up on your Bungie.net profile. Many of you will find that your Xbox Live gamertags are now appearing on your profiles, and you can access your Destiny account information; you've likely been a part of our science experiments if that's the case. If you still can't see your gamertag and Destiny info by the end of the week, the most likely cause is that you are not on the correct Microsoft account that has your Xbox Live information. If your gamertag info is still not showing, you can troubleshoot the status of your Microsoft and Xbox Live info [url=http://support.xbox.com/en-US/my-account/microsoft-account/forgot-microsoft-account-solution]here[/url]. You will hopefully find that you indeed used a different Microsoft Account. If that is the case, create a new Bungie.net profile with the correct account. If it is not the case, we have seen issues where something in Microsoft's system is not properly reporting your gamertag to Bungie. In this case, Microsoft support has been able to work with customers to resolve this issue. [u]This thread's purpose is for me to gather information in order to diagnose what is wrong. [/u] This thread is not about whether your character shows up as just a silhouette. That is a [url=https://www.bungie.net/en/Help/Article/12285]WebGL problem on your browser[/url] or a hardware issue with your mobile device. Feel free to make a[b] new thread[/b] about it under #Help and #mobileissues. Be sure to include your device platform, OS, OS version, and app version (you can find it under the about tab). Because there's many of you and one of me, I won't be able to reply much. Please don't be mad. [b]Reminder: [/b]As some people have learned the hard way, posting offtopic or inflammatory posts will result in your ungraceful exit from the thread.

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  • Edited by I Tsunayoshi I: 3/6/2015 5:07:07 PM
    Having this problem with my Titan not appearing. Warlock and hunter show up fine in the app

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  • Edited by baggatar: 3/6/2015 4:45:13 PM
    Actually i have a problem where i cant see the chest armor on my titan, its invisible. And also when i switch my weapons in my aop to the vault somtimes i have to sign in and out of the app for my items to appear where they are suppose to be. But this is happeing on ps4

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  • My avatars are in shadow only, since day 1

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  • I lost my Iron Banner Rocket Launcher while transferring it between characters on Xbox one using the companion app. I hope that I will be refunded my rocket because I grinded for dozens of hours to earn it and used 100 motes of light for the reroll perks. What will be done?

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    3 Replies
    • Yeah I've had the app since it was first released. I can't see my character on my phone, but I can see my character only iPad. iPad is Gen 2 and my phone is iPhone 4 (might be why, no motivation to upgrade my phone not enough new features to make worth while) Doesn't bother me at all. Though I'd rather you focus on Xur selling descent equipment haha

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    • I can't see my player, I just see his armor without a head, hands and foots

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    • Can't see my players

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    • Can't see in app. Only at Bungie.net

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    • 1
      I can't see my guardian on the app but I did see my guardian on this app before but when I updated the app it stopped working. All I see is a black shadow character.

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    • I can't see my guardian on this app. I can see them on bungie though.

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    • 1
      I have tryed everything but still can't see any of my characters on bungie.net. I can on the app but not the site

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    • I cannot see my other characters on my app.

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    • Okay so I have the destiny app on my iPhone, and I play on xbox 360x When my phone is on wifi, my character images load just fine on the app. In the character selection banner in the menu, and when I click on my character to view him. However, when I'm running 4g on my phone, there is only black silhouettes of my characters in the character selection screen, and when I click on my characters to view them, it doesn't even attempt to load them. I thought maybe the app kept 3d models from loading bc maybe it used too much data. But I suppose not. It'd be cool if this was fixed. like I said, it runs smoothly on wifi but no character images/3d models load on 4g. And if it makes a difference, I have an iPhone 5 and am a member of Verizon.

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    • Every time I look at my character on the companion smart phone app. It just comes up with a dark image, as if it was a silouete but no color. Same with all of the guns I view

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    • 1
      I cannot see my characters when looking at Bungie.net on internet explorer. All of my characters have a shadow of a hunter in place of their skins. I can see my characters on the app and when I use chrome, but I don't always have access to chrome.

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    • My hunter, shows up fine, Titan, shows up fine, my warlock though, seems to have gone in vacation because he's gone

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      1 Reply
      • I currently use a Samsung galaxy tab 4. "3D not supported on this device". Vault transfer does not work. I play on Xbox one. These functions have never worked. Please fix!!!!

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      • When I open up the app it will either show nothing whatsoever as if I have no characters or it will just show the names. When I click on them it still doesn't show any models at all. This also happens when I'm on data even though I enabled loading 3d images

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      • Edited by asucaris: 3/6/2015 11:23:38 AM
        In the app when I click the button at the top left it is supposed to display your characters. Mine just shows a blank screen that says level 32 hunter above it. It does not display my character. I am on Xbox one. This was working before.

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      • My friend downloaded the app and signed in. He can see my characters on his app but on my app it's saying he hasn't got the app so I can't check his characters. Is my friend missing an option in his settings

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      • I had a similar issue but I'm on PS4. Character information wouldn't display on the webpage for a while. Started working again after an hour without my changing anything to do with account linkage. Seemed to be something to do with my Titan as, in the iPhone companion app, other characters displayed partially apart from him. All good now though

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      • When I open the app I can see my Warlock and Titan, but I can't see my hunter. He's my highest level character and I think that might be why but idk

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        1 Reply
        • My brother and son had trouble loading any of they're info on bungie, then I found out that they had a message at the bottom of their profile/settings asking them to do a email verification. I did that for them and now everythings good. Id have a look at that first if after registering you failed to verify your email because the site doesn't prompt you to do so.

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        • Hey! Two days ago I actually signed out of Bungie.net, and I just got back on and now I'm connected! Thanks a lot, Bungie. I'm really excited to use the app for the reasons it was made for. Thanks again for fixing the issue, Bungie. You guys are the best!

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        • 1
          SpinThaVinyl
          SpinThaVinyl

          Herro - old

          Just delete the app the reinstall :)

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          1 Reply
          • I can't see my 3D charractor because android don't got something for it

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