You may want to explain how to make a group your active clan as it will help those who are ignorant to the situation.
There are some pages you could consider. I'll leave one [url=https://www.bungie.net/en/Help/Article/12212]here[/url] for your help. The page doesn't mention that you must be on bungie.net and not the app to set a group as your active clan. So make sure they know that as well! I hope I helped!
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