I've been playing The Taken King since launch, preordered with the SUROS pack, and everything has been working fine until I logged on today.
My emblem states that it "Requires Preorder Exclusive," and the game recognizes that I have it equipped in my inventory. However, it still doesn't appear in the top-left corner emblem box of my character (where the name, level, and light appear).
It seems people are just starting to find this bug. Is there a solution? My console shows the SUROS pack is installed.
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Hello all, Issues impacting the Suros Arsenal Packs have been resolved. Installation of the Suros Arsenal Pack may be required: https://www.bungie.net/en/Help/Article/13507 To stay up to date with known issues, please see our Destiny: The Taken King Vital Information thread: https://www.bungie.net/en/Forum/Post/153798839/0/0
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I'm glad it's wide spread so that it's sure to be fixed in a patch
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Hello all, We are actively investigating an issue where some players lose access to their SUROS Arsenal content. While we investigate, please ensure that all Destiny content is installed with the below Help Article. Additionally, you may want to try restoring the licenses on your console. Guide to installing all Destiny: The Taken King content: https://www.bungie.net/en/Help/Article/13507 Guide to restoring licesnes: https://www.bungie.net/en/Help/Article/12181
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I'm having the same issue. Bungie please fix this soon. I paid 39.99 for two products and I'm only getting half of what I paid for.
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Same here!
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Same, just noticed it today
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Having the exact same problem here, cannot equip the shader, weapons or emblem. It says it "Requires Preorder Exclusive" which means this is definitely a bug as we have all been able to use them till now.
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Same problem here, except is said it was corrupted at first which made me delete it
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Same problem here too. They won't even acknowledge it for several months now but they are quick to fix something that worked in our favor like three of coins and black spindle
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Same here..
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Same I uninstalled it but it doesn't give me an option to reinstall it just says bundle only
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Same here Xbox one
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I'll join in - same here. And I made the mistake of following Bungie's support advice to uninstall/reinstall and now Suros Pack is gone, as in I can't even get it back from the store ("bundle only"). It wasn't much I know (the weapons were obsolete about 30 seconds into your first mission) but I liked the emblem and shader and it was part of the content that was paid for (as in an inducement to purchase TTK). Nothing from Bungie so far...
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I am also having problems with the emblem being equipped but not showing up. When trying to select it is says requires preorder exclusive
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Yes same thing is happening here as well. I've had it all this time until today. Same exact problem here. Something else that I'll probably have to start a new thread or discussion for is I'm not receiving my legendary marks for the very first crucible match. It's been going on like this for over a week.
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Just checked and I am suffering the same thing. Xbox one
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Same thing happen to me after this last update
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The same thing happened to me too
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UP VOTE THE POST SO WE GET SOMEONES ATTENTION PEOPLE, please.
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Same thing is happening to me. I've been using both of them since TTK launched and it just stopped working.
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Yep we are dealing with the same issue as well. Pre-order items were fine until this morning. Played until 0200 this morning and then get up and happen to check it at 1000 now they wont work. Also uninstalled Destiny completely and the taken king exclusives download disappeared.
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I uninstalled the pack to try to re-download to see if it was corrupted and I cant re-download it without purchasing an upgrade bundle
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i too have just found this bug. what is this?
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Yep. Broken.. suddenly cannot wear the suros shader or emblem.
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yeah this just happened to me now