JavaScript is required to use Bungie.net

#feedback

Edited by UmamiMonster: 10/11/2014 12:28:16 AM
4

[REQUEST] Implement a Support Ticketing System for In-game Issues

Yes, a delayed response is better than no response

25

No, I'd rather swim in the help forum and drown

5

[b]Please, vote and reply to this thread showing your support so it doesn't get buried.[/b] I think we would all benefit greatly if there were a system in place to submit tickets to those at Bungie who handle in-game issues. With a game of this size and scale there are bound to be issues that require attention. Items go missing, bounties not giving credit, etc. Whatever it may be, when a problem does occur it seems futile to post it on the help forum, which is the only place to get it seen by anyone who can help. Considering posts are sorted by popularity if you get no replies your post will be buried, along with your problem and any hopes of getting it resolved. A ticketing system ensures that problems are recorded, seen and replied to. It doesn't ensure that the problem will be fixed, but sometimes knowing that you have been heard and that someone has taken the time to reply to you is all it takes. Common problems would be easily met with standard responses intended for the masses while a fix is in the works, while more unique issues will get the attention they need. For a game of this size and scale, a system like this is necessary.

Posting in language:

 

Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

View Entire Topic
  • Wait your asking for a replaced item? DeeJ already acknowledged some guy before and simply said "there is nothing they can do". You mean to tell me the 5 second delay before the item was scrapped isn't enough? ADD is a pain i understand. How would you propose them replacing a digital weapon you have no proof that you had?

    Posting in language:

     

    Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

    2 Replies
    You are not allowed to view this content.
    ;
    preload icon
    preload icon
    preload icon