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Help

Help us help you.

Edited by SaintD: 7/17/2014 4:28:56 PM
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SaintD
SaintD

burning up in re-entry old

How to get help - A guide

There are a lot of posts here in help that could use a little, er, help. So here are some tips for getting a quick and accurate response. [b]1. Look for an existing post first[/b] Look through the last few pages of the help forum and see if someone else has a similar questions. Add to the thread if your question isn't exactly answered. Concentrating answers in existing threads is a Good Thing. You might need a new post. If so continue on. EDIT: Check the "question post" box when you make the post and mark it as answered when your issue is resolved. [b]2. Make your title descriptive. [/b] If your title is just "Help" or "I got a question" it might take extra time for an expert to help you. Try to list your web browser or phone model if appropriate. [b]3. Explain what you tried already[/b] If it helps you can pretend everyone else is stupid and needs step by step instructions with diagrams. Your problem makes sense to you, but the rest of us might lack context to really get it. [b]4. Explain what you expected to happen[/b] If you got a result you didn't expect, try to explain what it was. Sometimes it's simple (app shouldn't crash). Sometimes it's less tangible. Try to explain what you really wanted to accomplish. [b]5. Explain what happened instead.[/b] This is often pretty simple. "App Crashed/I got an error". Be sure to be descriptive. Including screen shots or error text when possible. [b]Conclusion[/b] If you can include as much of this information as possible in help requests, the helpers can help you more effectively and faster.
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  • Edited by Twelfth Saint: 7/17/2014 10:49:19 PM

    Started a new topic: Not Really American(6 Replies))

  • This forum is annoying. Anyway...I've posted 3 threads asking for help...and no one has said anything. It's now midnight after release and I figured my problem would be easily solved. I'm just going to change my preorder to Farcry 4. This game wasn't high on my list anyway....just figured I'd give it a shot.
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    1 Reply
    • Started a new topic: k

    • stupid bungie cant even have a functional web page the idiots, tell me i need to change my region but apparently cant due tot he page being down what a -blam!-ing waste of time
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    • Thanks for the reminder Saint!
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    • Edited by Lordsnoz007: 7/17/2014 9:57:12 PM
      I have the Destiny beta app all downloaded but It keeps on giving me Error code: Marion berry when ever I try to start the beta. I've read what it says about Marion berry on the help list. But its been two hours and it says I cant connect to the destiny servers please wait. So i re downloaded the beta, but still no cigar. I've tried to refresh the licences but It just wont work. I was supposed to have the beta 4 and a half hours ago at 10:00 am, so whats up Bungie? Is it still the PSN connectivity problems? Please Help!
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      • Not able to play the beta, got the 9 digit code from gamestop with my preorder and redeemed it back in april through bungie and am not able to access. If anyone could give me any ideas on how to fix this it would be appreciated.
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        • Edited by drackiller: 7/17/2014 10:08:12 PM
          I`m starting to lose hope. I pre-ordered the game in the PS Store, don`t know if we are suposed to get a code or the download is automatic... I got no codes, and the download does not start. Everytime i try to start the bet gives me this error: CE-34632-8
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          • Please listen to him, folks. Especially number one. I am happy to help answer questions, but I've answered the same ones dozens of times just today, so please have situational awareness. Thanks!
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            2 Replies
            • I cant sign in with my PSN account please help me...
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            • Been doing my best to help people all day. May the helpies have a easier journey. Thanks.
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            • Nice hunter
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