Hi there, Thanks for reporting.
This link may be able to help with the issues you are experiencing.
[url]https://help.bungie.net/hc/en-us/articles/360049496531-Network-Troubleshooting-Guide[/url]
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
30 Day Ban
Permanent Ban
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