Hi there! Please fill out the form, located at the bottom of this article. https://help.bungie.net/hc/en-us/articles/13178880343188-Troubleshooting-Marketing-Email-Issues Please note that in order to fill out the form, you must sign in using your affected account. The best way to do this is to click the Submit Request button, then follow the steps on screen to log in. Please note that all forms are answered at the sole discretion of Destiny Player Support, during regular business hours and in the order they are received.